An agency means a government agency or a non-government agency. [Act] 

(See also Emergency services/emergency services agency)

Recognition that resources are required to enable an increased level of preparedness.

An ‘all hazards’ approach to emergency planning that is adaptable to a wide range of situations.

The senior ambulance manager on-site, with command of all ambulance personnel and resources.

A defined geographic area containing an incident or a group of incidents which may correlate in effect or in the deployment and allocation of resources.

The role of the area-of-operations controller is to provide leadership and management across a series of emergency sites within a defined area of operations. this role operates regionally and may be appointed by the state controller or be self- initiated prior to state control being established. (see also regional controller)

The model that the department applies to its emergency management activities to ensure appropriate coordination and management of any emergency incident.